Anacharis (elodea densa)

Submerged Oxygenating Pond Plants Shipping Information

Submerged oxygenating pond plants are shipped differently
than many other live pond plants. These plants grow below the surface of the
water, so they are not dormant in the same way hardy water lilies, bog plants,
or other seasonal pond plants may be.

Because of this, oxygenating pond plants can often be
shipped and planted during much of the year, as long as the weather is safe for
shipping and your pond is not frozen.

These underwater pond plants are a helpful addition to many
ponds, water gardens, wildlife ponds, and container water gardens. Popular
submerged oxygenating pond plants may include Vallisneria americana, hornwort,
coontail, anacharis, elodea, and other similar pond plants that grow below the
water’s surface.

When Submerged Oxygenating Pond Plants Ship

Oxygenating pond plants can generally ship most of the year.

Unlike many pond plants that are only ready during the
spring and summer growing season, submerged oxygenating pond plants often stay
available outside the main pond plant season.

However, shipping still depends on safe weather and plant
availability.

We may ship submerged oxygenating pond plants during:

1. Spring
2. Summer
3. Fall
4. Mild
   winter weather
5. Other
   times when your destination is safe for live plant delivery

These plants can often be shipped earlier or later than many
other pond plants because they grow underwater and are not waiting to “wake up”
in spring in the same way as many surface-growing plants.

When We Cannot Ship Oxygenating Pond Plants

We do not ship submerged oxygenating pond plants during
times of extreme cold when the plants may freeze in transit or arrive when your
pond is frozen.

Shipping may be delayed if:

1. Your
   destination is below freezing
2. The
   pond may be frozen over
3. The
   package may sit in freezing weather
4. The
   plants could freeze during UPS transit
5. The
   weather is not safe for live aquatic plants

Even though these are tough pond plants, they are still live
plants. Frozen plants in a box are not a great start to a peaceful water
garden. We would rather wait for safer weather than ship plants into conditions
where they may be damaged.

Orders With Only Oxygenating Pond Plants

If your order contains only submerged oxygenating pond
plants, we can usually ship the order most of the year, as long as the weather
is safe and the plants are available.

This may include plants such as:

Vallisneria americana

Hornwort

Coontail

Anacharis

Elodea

Other submerged oxygenating pond
plants

If you need these plants early in the season, during fall,
or during mild winter weather, please place an order that contains only these
oxygenating pond plants.

After placing your order, please email us with your order
number so we know you are requesting shipment of these submerged plants
separately from other live pond plants.

Email us at: PondQuestions@gmail.com

Orders With Oxygenating Pond Plants and Other Live Pond
Plants

If you add other live pond plants to the same order, your
order will ship when the other plants on the order are ready for their proper
planting time.

This is important.

If your order includes oxygenating pond plants along with
hardy water lilies, tropical water lilies, bog plants, or other seasonal pond
plants, the full order may wait until those other plants are ready to ship.

For example:

1. If
   you order only hornwort, coontail, anacharis, elodea, or Vallisneria
   americana, your order may be able to ship earlier or later in the year.
2. If
   you order oxygenating pond plants with hardy water lilies, your order may
   ship when the hardy water lilies are ready in spring.
3. If
   you order oxygenating pond plants with tropical water lilies, your order
   may wait until tropical water lilies are ready, often later in spring.
4. If
   you order oxygenating pond plants with other seasonal pond plants, the
   order will ship when all plants on that order are ready.

We ship orders when all live plants on that order are ready
and safe to send.

How to Get Oxygenating Pond Plants Shipped Early, Fall, or
Winter

If you want submerged oxygenating pond plants shipped
outside the main pond plant season, please follow these steps:

1. Place
   a separate order for only oxygenating pond plants.
2. Do
   not add hardy water lilies, tropical water lilies, bog plants, or other
   live pond plants to that order.
3. Email
   us after placing the order.
4. Include
   your order number in the email.
5. Let
   us know you are requesting shipment of oxygenating pond plants only.
6. Watch
   your email for UPS tracking once the order ships.

This helps us keep your order clear and prevents
early-shipping plants from being held while waiting for later-season pond
plants.

If You Are Ordering in Fall or Winter

If you are ordering during fall or winter, we recommend
emailing us before placing your order.

This lets us check:

1. Current
   plant availability
2. Your
   destination weather
3. Whether
   your area is safe for live plant delivery
4. Whether
   your pond is likely ready for planting
5. Whether
   the order can ship soon or should wait for safer weather

A quick email before ordering can prevent confusion,
especially during cold weather.

Please email:

PondQuestions@gmail.com

How We Decide When to Ship Submerged Oxygenating Pond Plants

We look at several things before shipping live oxygenating
pond plants.

We consider:

1. Are
   the plants available and healthy?
2. Is
   your order made up of only oxygenating pond plants?
3. Are
   there other live pond plants on the order?
4. Is
   the destination weather safe?
5. Is
   the destination below freezing?
6. Is
   the pond likely to be frozen over?
7. Can
   the plants travel safely by UPS?
8. Is
   this a good time for the customer to receive and plant them?

Our goal is simple. We want your oxygenating pond plants to
arrive alive, usable, and ready to place in your pond or water garden.

How Oxygenating Pond Plants Are Shipped

We ship submerged oxygenating pond plants by UPS.

When your order ships, you will receive tracking information
by email. Please watch your tracking closely so you know when your plants are
on the way.

You may receive email updates when:

1. Your
   order ships
2. Your
   package is out for delivery
3. Your
   package has been delivered

These tracking emails are important because submerged
oxygenating pond plants should be opened and placed in water as soon as
possible after arrival.

What to Expect When Oxygenating Pond Plants Arrive

Submerged oxygenating pond plants do not usually look like
potted flowering pond plants when they arrive.

That is normal.

These plants grow below the water’s surface, so they may
arrive as stems, bunches, cuttings, bare-root plants, or rooted sections,
depending on the type of plant.

You may see:

1. Flexible
   stems
2. Fine
   leaves
3. Loose
   pieces
4. Rooted
   sections
5. Bunched
   plants
6. Slight
   bending from shipping
7. Some
   soft or older growth

This is common for live submerged pond plants. Minor
shipping stress does not usually mean the plants are unhealthy.

Once placed in the pond, healthy submerged oxygenating pond
plants can settle in and continue growing below the surface.

What to Do When Your Oxygenating Pond Plants Arrive

Please care for your plants right away.

Follow these steps:

1. Bring
   the package inside or into the shade as soon as it is delivered.
2. Open
   the box right away.
3. Remove
   the plants carefully.
4. Keep
   the plants wet.
5. Do not
   allow them to dry out.
6. Place
   them in your pond, water garden, tub, or container of dechlorinated water.
7. Keep
   them out of hot sun while unpacking.
8. Plant,
   anchor, or place them according to the needs of that plant type.

Submerged oxygenating pond plants should not sit dry on a
table, porch, driveway, or patio. They are underwater plants, and they are not
fans of pretending to be houseplants.

If Your Pond Is Frozen

Do not place oxygenating pond plants into a frozen pond.

If your pond is frozen over, wait until the ice has melted
and the plants can be safely placed below the surface of the water.

If you are unsure whether your pond is ready, email us
before ordering during cold weather.

Ordering Tips for Oxygenating Pond Plants

For the best shipping experience:

1. Order
   submerged oxygenating pond plants separately if you want them shipped
   early, late, fall, or winter.
2. Do
   not mix them with seasonal live pond plants unless you are willing to
   wait.
3. Email
   us after placing an off-season order.

Email before ordering in fall or winter if you want to confirm availability.

1. Watch
   your UPS tracking after shipment.
2. Open
   the package quickly after delivery.
3. Place
   the plants in water right away.

What to Do If Your Package Is Missing or Misdelivered

If UPS marks your package as delivered but you do not have
it, please contact UPS first.

UPS can check the delivery scan and GPS delivery location.
This is often the fastest way to find a package that was delivered to the wrong
place.

Please follow these steps:

1. Check
   your porch, side door, garage, driveway, mailbox area, and other common
   delivery spots.
2. Contact
   UPS with your tracking number.
3. Report
   the package as missing or misdelivered.
4. Ask
   UPS to check the delivery scan and GPS location.
5. After
   reporting the issue to UPS, email us if more help is needed.

UPS phone number:

1-800-PICK-UPS

1-800-742-5877

After You Contact UPS

After you report the issue to UPS, you may email us with the
details.

Please include:

1. Your
   name
2. Your
   order number
3. Your
   UPS tracking number
4. The
   date UPS marked the package as delivered
5. A
   short note explaining what happened
6. Any
   case number or information UPS gave you

Please email us at:

PondQuestions@gmail.com

What to Do If Something Is Wrong With Your Order

If your oxygenating pond plants arrive damaged, missing,
frozen, dried out, or in less-than-good condition, please email us right away.

Please include:

1. Your
   name
2. Your
   order number
3. A
   short description of the issue
4. Clear
   photos of the plants
5. Clear
   photos of the package, if damaged
6. A
   photo of the full packing slip or the packer’s initials on the box

Photos help us understand what happened and respond more
clearly.

Please send your email to:

PondQuestions@gmail.com

Simple Shipping Checklist for Oxygenating Pond Plants

Before ordering:

1. Decide
   whether you are ordering only oxygenating pond plants.
2. Place
   a separate order if you need them shipped early, fall, or winter.
3. Email
   before ordering in the off-season if you want to confirm availability.
4. Make
   sure your pond is not frozen.
5. Make
   sure your destination is not in extreme cold.
6. Have
   a pond, tub, or container of water ready.

After ordering:

1. Email
   us with your order number if this is an early, fall, or winter oxygenating
   plant order.
2. Watch
   your email for UPS tracking.
3. Follow
   the tracking once the order ships.
4. Open
   the package quickly after delivery.
5. Keep
   the plants wet.
6. Place
   the plants in water right away.

If the package is missing:

1. Check
   around your home.
2. Contact
   UPS at 1-800-PICK-UPS or 1-800-742-5877.
3. Report
   the package as missing or misdelivered.
4. Email
   us after reporting it to UPS if more help is needed.

Submerged Oxygenating Pond Plants FAQ

When do oxygenating pond plants ship?

Submerged oxygenating pond plants can often ship most of the
year, as long as the plants are available and the weather is safe. We do not
ship during extreme cold when the destination is below freezing or the pond may
be frozen.

Can oxygenating pond plants ship in fall or winter?

Yes, they may be able to ship in fall or mild winter
weather. Please order them separately from other live pond plants and email us
with your order number after placing the order. During the off-season, you may
want to email before ordering to confirm availability.

Why can oxygenating pond plants ship earlier than other pond
plants?

Oxygenating pond plants grow below the water’s surface and
are not dormant in the same way as many other pond plants. Because of this,
plants like Vallisneria americana, hornwort, coontail, anacharis, and elodea
can often be shipped outside the main spring and summer plant season.

What happens if I order oxygenating pond plants with other
live pond plants?

Your order will ship when all plants on the order are ready.
If you add hardy water lilies, tropical water lilies, bog plants, or other
seasonal plants, the oxygenating pond plants may wait and ship with the rest of
the order.

How do I get oxygenating pond plants shipped early or
off-season?

Place a separate order that contains only submerged
oxygenating pond plants. Then email us at PondQuestions@gmail.com with your
order number.

Can you ship oxygenating pond plants if my pond is frozen?

No. If your pond is frozen over or your destination is below
freezing, shipping may be delayed until conditions are safer.

What should I do when oxygenating pond plants arrive?

Open the package right away, keep the plants wet, and place
them in your pond, water garden, tub, or container of dechlorinated water as
soon as possible.

What should I do if UPS says my package was delivered, but I
cannot find it?

Contact UPS first with your tracking number. UPS can check
the delivery scan and GPS location. You can reach UPS at 1-800-PICK-UPS or
1-800-742-5877.